At Fabribbon, a brand of The Blue Ribbon International, we are committed to providing reliable and transparent delivery of our flooring and wall-covering products across India. We supply products through reputed logistics and transportation partners based on product type, order quantity, destination and shipment weight.

Shipping Coverage

We provide shipping services across India (Pan-India) through reputed logistics and transportation partners. Delivery availability may vary depending on the customer's PIN code, location, product availability and logistics connectivity.

Order Processing & Delivery Time

For products marked "In Stock", the average delivery time is 7–10 working days. Made-to-order products may require additional processing and sourcing time and may take 10–15 working days. The applicable estimated delivery timeline will be communicated at the time of order confirmation.

Shipping Charges

Shipping charges are determined based on shipment weight, order quantity, product dimensions, delivery location and logistics partner charges. For smaller orders, a flat shipping charge of ₹300 may apply, where applicable. For certain shipments, transportation may be arranged on a To-Pay basis, in which case applicable transportation or freight charges may be payable by the customer to the logistics provider.

Dispatch & Tracking

Once the order is dispatched, available shipment and delivery details will be shared with the customer through WhatsApp and email. Where available, a tracking number or shipment reference will also be provided.

Delivery Delays

Delivery timelines are estimated and may be affected by logistics delays, weather conditions, natural events, transportation disruptions, holidays, regional restrictions, remote locations, incorrect or incomplete delivery information, or other circumstances beyond our reasonable control.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including name, house or building number, street or area, city, state, PIN code and contact number. Fabribbon / The Blue Ribbon International will not be responsible for delays or additional transportation charges caused by incorrect or incomplete delivery information provided by the customer.

Inspection at Delivery

Customers are advised to inspect the external condition of the package or material at the time of delivery. If the package appears visibly damaged, please take photographs or videos, note the issue with the delivery or logistics partner where possible, and contact us as soon as possible through WhatsApp or email with the order details and supporting photographs or videos.

Partial Delivery

Depending on product availability and logistics arrangements, an order may be dispatched in more than one shipment. If partial dispatch is required, the customer will be informed through WhatsApp and/or email.

Delivery to Remote Locations

Delivery to remote, restricted or difficult-to-service locations may require additional transportation charges or additional delivery time. If additional freight is applicable, the customer will be informed before dispatch wherever reasonably possible.

Shipping Support

For shipping or delivery-related questions, please contact Fabribbon, a brand of The Blue Ribbon International, at 9694487555 via call or WhatsApp.

Important Note

Fabribbon supplies flooring and wall-covering materials only. Installation services are not included in the product price or shipping service unless separately agreed in writing.

Refund & Cancellation Policy

At Fabribbon, a brand of The Blue Ribbon International, we aim to provide a clear and transparent cancellation and refund process for all orders placed through our website.

Order Cancellation Window

Customers may request cancellation of their order within 4 hours from the time the order is successfully placed.

To request cancellation, please contact us through WhatsApp or phone at 9694487555 and provide your order number and registered contact details.

Refund for Cancelled Orders

If the cancellation request is received within the applicable 4-hour cancellation window and the order has not been dispatched, the eligible amount will be processed for refund through the applicable payment method or payment gateway.

The time taken for the refund to reflect in the customer's bank account, card or other payment method may depend on the payment gateway, bank or financial institution.

No Cancellation After Dispatch

Once the material has been dispatched from our facility or supplier, the order cannot be cancelled and no refund will be provided.

Customers are therefore advised to carefully verify the product, quantity, specifications, delivery address and other order details before completing the purchase.

Made-to-Order / Specially Sourced Products

For made-to-order, specially sourced or customized products, processing may begin shortly after order confirmation. However, the standard 4-hour cancellation window will apply only where the order has not already been dispatched.

Damaged Material at Delivery

If the material or package appears visibly damaged at the time of delivery, customers should take clear photographs or videos of the package and material and contact Fabribbon as soon as possible with the order number and supporting evidence. Such cases will be reviewed separately based on the nature of the issue and applicable policy.

Refund Processing

Once a refund is approved, it will be initiated through the applicable payment gateway or original payment method, wherever possible. The actual credit time may vary depending on the payment gateway and customer's bank or financial institution.

Important Note

After dispatch, cancellation and refund requests will not be accepted. Customers should ensure that all order details are correct before placing the order.

Contact Us

For cancellation or refund-related assistance, please contact:

Brand: Fabribbon
Company: The Blue Ribbon International
Phone / WhatsApp: 9694487555